Discover the World with Visfresh

At Visfresh, we aim to provide a seamless shopping experience, ensuring your products arrive quickly and safely. Below are the details of our shipping and returns policy:

1. Order Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays).
• You will receive an order confirmation email once your purchase is complete. A shipping confirmation email with tracking information will follow once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Shipping rates are calculated at checkout based on your delivery location and chosen shipping method.

3. International Shipping

• We currently ship to select countries outside the United States. Shipping rates and delivery times for international orders may vary. Please check the Amazon product page for specific shipping options and availability in your region.

4. Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email. Use this tracking number to monitor the status of your delivery.

5. Lost or Damaged Packages

• If your package is lost in transit or arrives damaged, please contact our support team at contact@visfresh.com. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.
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1. 30-Day Satisfaction Guarantee

• We want you to be completely satisfied with your purchase. If you are not happy with your Visfresh product, you may return it within 30 days of the delivery date for a refund or exchange.

2. Return Eligibility

• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required for all returns.

3. How to Initiate a Return

• To start a return, please contact us at contact@visfresh.com with your order number and a brief explanation of the issue. Our team will provide you with a return authorization and shipping instructions.
• Please note that return shipping costs are the responsibility of the customer unless the item is defective or damaged upon arrival.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days. Please note that the timing may vary depending on your payment provider.

5. Exchanges

• If you need to exchange an item, please contact us at contact@visfresh.com. We will guide you through the exchange process. Exchanges are subject to product availability.

6. Non-Returnable Items

• Gift cards and items marked as final sale are not eligible for returns or refunds.